Free shipping on all orders
Estimated to be delivered on 5~10 day
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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"I've never had a pet, so, I guess you could say I adopted an AI pet! "The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked.
Wanna a toy for your kid never to become boring?
Currently, Loona is available in Australia, Belgium, Canada, Czechia, France, Germany, Hungary, Italy, Netherlands, Poland, Singapore, Slovakia, Spain, the United Kingdom, and the United States.
Which languages does Loona support?
Loona recognizes almost all languages, and can respond in English, 中文, 日本語, Español, Deutsch, Français, 한국어, Italiano, 粤语, Nederlands, for now (More languages are coming up, so stay tuned!)
How can Loona's endurance status be counted after being fully charged?
Loona has a battery capacity of 1350mAh. It can last up to 30 hours on a full charge and 1.5 hours on continuous playtime. Please note that battery life may vary depending on usage as different functions consume power differently.
Will Loona get charged for using a ChatGPT 4o function?
Loona offers free chatGPT 4o fuctions for the moment.
Where can I join other Loona owners to explore the joy of using Loona?
At our Facebook community group, you can connect with other Loona enthusiasts, share tips, and discover new ways to enjoy your Loona robot.
"Please note, buyers!
The products sold in our online store are shipped via FedEx, DHL, UPS and other different courier companies. Upon arrival at the destination country, import taxes will be incurred accordingly. The tax rates vary from country to country. We only cover the shipping cost; you will need to pay the taxes yourself! If the import tax in your country is very high, please contact us to lower the declared value for customs clearance!"
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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