FAQs

Optimized FAQ
Website: 40buy.com

General Questions
Q: How can I check my order status?
A: After placing your order, you'll receive a confirmation email with tracking details. Visit "My Account" on 40buy.com for real-time updates.

Q: Can I modify my order?
A: Changes are only allowed for orders in "Pending" status. Once your order moves to "Preparing for Shipment," "Shipped," or "Delivered," no further edits are permitted.

Payments
Q: What payment methods do you accept?
A: We offer two secure options:
✅ PayPal:

Supports Mastercard, VISA, American Express, and Discover.
✅ Secure Credit Card Payments:
Directly process Visa, Mastercard, American Express, and Discover.
Q: What currency is used for transactions?
A: All payments are processed in USD. For non-USD cards, your bank will apply its exchange rate.

Q: Do you offer installment plans?
A: Yes! Split payments into 3 interest-free installments at checkout.

Shipping
Q: Where do you ship?
A: We deliver globally to Asia, North/Central America, Europe, and Oceania.

Q: How long does shipping take?
A:Processing: 3-7 business days.
Delivery: Depends on your location and shipping method.
USA: 5-10 business days
International: 7-15 business days
Q: How do I track my package?
A: Use the tracking link in your confirmation email or visit the carrier’s website (DHL/USPS).

Q: What if I’m not home during delivery?
A: The carrier will:

Attempt redelivery the next day.
Leave a pickup notice for local post office collection.
Contact you via SMS/email to reschedule (region-dependent).
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 14 days of delivery if:

The item is unused/unopened.
Original packaging and tags are intact.
Proof of purchase is included.
Q: Can I exchange an item?
A: Yes! Follow the same return conditions and specify your desired exchange item when submitting a return request.

Q: Are returns free?
A:Free returns: If the return is due to our error (e.g., wrong/damaged item).
Customer-paid returns: For non-defective items, shipping costs are deducted from your refund.
Q: How long do returns take to process?
A:We inspect returns within 14 days of warehouse receipt.
Refunds/exchanges are completed within 14 days after approval.
Contact Support
For further assistance:
📧 Email: support@40buy.com
🕒 Hours: Mon-Fri 9 AM - 5 PM (EST)