Contact Us

📞 Multi-Channel Support

US 
📍 Address: 9810 CAMPUS WALK LN APT L CHARLOTTE NC 28262✅
☎️ Phone: +1 513-886-4837 (Mon-Fri 9AM-5PM EST)
📧 Customer Service: service@40buy.com (24h response)
✉️ Business Inquiry: partners@40buy.com

CN

📍Address: No.38 Yuelu District, Changsha City, Hunan Province, China
☎️Tel: +86 19376967665 (7x24 hours online)

📧Email:visikas88@gmail.com

Online Tools

  • Live Chat (Bottom-right, English/Chinese)
  • Submit Ticket (Track progress via email)
  • Self-Service Returns (Requires order# + photos)

⏰ Service hours (Eastern Standard Time)

  • Monday to Thursday：9:00 a.m. to 6:00 p.m
  • Friday：9:00 a.m. to 5:00 p.m
  • weekend：10am - 4pm (online only)

🚚 Shipping & Returns (FAQ)

Q1: Order Tracking & Delivery

  • International: 7-15 days (DHL Express), Real-Time Tracking
  • Customs Fees: Buyer's responsibility (estimated at checkout)

Q2: Return Policy Details
✅ 30-Day Returns:

  1. Submit request → 2. Print prepaid label → 3. Quality check (3 days) → 4. Refund issued (3-10 business days)
    ❌ Exclusions: Customized items, activated electronics, opened skincare

Q3: Payment Declined?

  • Ensure card allows international transactions (Visa/Mastercard/AMEX)
  • Try Apple Pay/Google Pay (No card entry needed)
  • Contact bank to lift security hold