Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to deliver your gear as quickly as possible. Please note that all orders are processed and shipped from our logistics center.
-
Order Processing: 1-2 business days.
-
Domestic Shipping (US): 5-7 business days.
-
International Shipping: 10-15 business days (varies by destination and customs).
-
Shipping Origin: All orders are managed by our team at Zizzle LLC, located in 1104 W 12th St, Pueblo, Colorado
Note: Free standard shipping applies to all orders over $100!
Join the crew for faster checkout and exclusive updates. simply click the Account Icon in the top right corner and select “Create Account”. Enter your details, set a password, and you’re in.
If you need to change your address, please email us at info@40buy.com immediately with the subject line “URGENT: Address Change”.
If not yet shipped: We can update it for you.
If already shipped: We cannot change it, but we recommend contacting the carrier directly.
Once your order ships, you will receive a confirmation email with a Tracking Number. Click the link in the email to see the real-time status of your package.
No. Your security is our priority. We do not store any credit card information on our servers. All transactions are processed through secure, encrypted payment gateways (like Shopify Payments or PayPal).
Yes, we collect sales tax in accordance with US state laws where we have a presence. The tax amount will be calculated at checkout based on your shipping address.
Absolutely. URBNESS represents a global mindset. We ship worldwide. Just select your country at checkout. (Don’t forget: Free shipping on orders over $100!)
1104 W 12th St, Pueblo, ColoradoWe try our best to ship everything together to reduce waste. However, in some cases (due to warehouse locations or pre-order items), your order may arrive in split shipments. You will be notified if this happens.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy. Items must be unworn, unwashed, and with original tags attached.
To start a return, please contact our support team.
Note: “Final Sale” items cannot be returned.
We apologize for the mix-up! Please email us a photo of the incorrect item within 48 hours of delivery. We will arrange a free replacement and provide a return label for the wrong item.
We are so sorry to hear that. Please take photos of the damaged item and the packaging, then email them to support@40buy.com. We will issue a refund or send a replacement immediately.
Please do not ship returns without prior authorization. Once your return is approved via email, we will provide you with the specific Return Center Address and instructions.
We are here to help! The best way to reach us is by emailing info@40buy.com. We aim to respond to all inquiries within 24 hours (Mon-Fri).
Email us immediately with “URGENT” in the subject line. If the order hasn’t been fulfilled, we can fix it. If it has already shipped, we will try to assist, but we cannot guarantee interception.
You have a short window (usually 1 hour) to request a cancellation before our warehouse starts processing. Please contact us ASAP. Once an order is in “Fulfillment,” it cannot be canceled.
If an item is marked “Sold Out,” you can sign up for notifications on the product page. Occasionally, we open “Pre-orders” for popular restocks, which will be clearly labeled with an estimated shipping date.